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Frequently Asked Questions

  • Do you have a physical store?
    No, we are an online only store. We also attend Pop Culture events such as ComiCon and we will list the events on our social media pacges.
  • Can I cancel my order?
    Customers wishing to cancel orders should email csthearchival@gmail.com immediately. If the product has already been shipped to the customer, please see the exchange and return policy for more information. Please note, all sale and promotional items are final sale once the order is shipped. No exceptions.
  • Do I have to pay for my return shipping?
    TheArchival will cover the return shipping expense for you if it is our mistake that you are returning the item. If something doesn’t fit or you simply don’t like the item, we will gladly issue store credit/exchange if it is unworn and unwashed within a 30 day period from the initial shipping date. The customer will be responsible for the return expenses. Please note, all sale and promotional items are final sale once the order is shipped. TheArchical will not accept or assume responsibility for lost or damaged packages being returned, so it is strongly recommended that any returns be made through a reliable courier, with a tracking number or traceable system.
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